The story is mixed. Most people in the OECD area use e-government services to get information on administration-related matters, though many also use it to send filled forms, such as tax returns. E-government services are used on average by more than 45% of individuals to obtain information, but users show a relatively lower propensity to use them when it comes to filling in a document online: nearly 30% do.
The overall share of individuals using the internet to perform administrative procedures ranges from about 70% in Iceland and Denmark to less than 20% in Poland, Chile, Turkey and Italy.
This may reflect differences in internet usage rates: in 2013, 90% and more of the adult population had access to the internet in the Nordic countries, but less than 60% in Turkey. Despite a high internet usage rate, the Germans do not seem eager to perform administrative requirements online.
In any case, companies are one step ahead: e-governments services are used by more than 80% of businesses in OECD countries.
©OECD Observer No 302 April 2015